We bring our own team and a network of specialist companies from around the world to bear on customers’ problems. We can’t be experts in everything, but if we are not, we know people who are. We work for YOU; we do not take any remuneration from any other party. It is essential to understand that insurance is a mixed-up ecosystem.
Many players have more than one master and conflicting interests, from regulators that are more interested in a profitable industry than the policyholder, brokers that work for both the insured and the insurer, and insurers that are controlled by their re-insurers. We have found that understanding this context is key to resolving many of the problems insureds face.
